Why am I not getting alerts?
iOSAndroid
If alerts aren't reaching your phone, work through this checklist from the top.
Checklist
- Notifications allowed? Check that notifications are turned on for SV.GOAT in your phone's system settings.
- Switch on? In Settings → Notifications, check the switch for that kind of alert. If the anchor screen shows DRAG ALERTS ARE OFF, the Anchor & safety switches for that boat are off.
- Alerts stopped on this phone? If the anchor screen shows Alerts stopped on this phone, tap Resume alerts on this phone. Stopping affects only this phone and this boat.
- Internet on both ends? Away-from-boat alerts need the GOAT device online and your phone online. With no internet there's no push.
- Do Not Disturb or Focus? Standard notifications, including [Boat name] has lost its internet, don't break through Do Not Disturb or Focus.
- Quiet hours? A non-critical alert during quiet hours is held until the window ends. Critical alerts still come through.
- Android battery optimization? On Android, turn off battery optimization for SV.GOAT so the system doesn't stop background alerts.
- Your boat or a shared one? Pushes from the GOAT device go to the boat's owner. Guests on a shared boat don't receive them.
Warning: Aggressive Android battery savers are the most common cause of missing or delayed alerts. Excluding SV.GOAT from battery optimization usually fixes it.
Note: The phone running the anchor watch alarms even with no internet and no push, as long as its alerts aren't stopped.